Refund Policy and Procedures

At Metalsteelalu, our foremost commitment is to ensure your satisfaction with our products and services. The following outlines our refund policy, providing transparency and clarity in the event of any issues with your purchase.

Refund Processing Time: Your refund request will be processed within 5 business days from the date of approval. If any unexpected delays occur, please promptly contact our dedicated support team at [email protected] for assistance.

Confirmation of Replacement Order: Upon approval of your refund, expect confirmation of your replacement order within 5 business days. Please allow an additional 5 days for order fulfillment before a new tracking number can be provided.

Secure Payment Transactions: To ensure the security of all financial transactions, including refunds, we conduct all dealings through PayPal. For detailed information on our payment processes, please refer to our comprehensive Billing Terms & Conditions.

Refund Eligibility: After receiving and inspecting your returned item, you will receive an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds: If your refund experiences delays, kindly check your bank account. If further delays occur, contact your credit card company and then your bank. If the issue persists, reach out to us at [email protected].

Sale Items: Refunds are applicable only to regular-priced items; unfortunately, sale items cannot be refunded.

Exchanges: We facilitate exchanges only for defective or damaged items. To initiate an exchange for the same item, contact us at :

Email: [email protected]

Phone: +1 (334) 725-6695

Address: 333 Thistle Ln, Perkasie, PA 18944-2469, United States

Gifts: For items marked as gifts and directly shipped to you, you’ll receive a gift credit for the return value. For items not marked as gifts, or if the gift giver had the order shipped to themselves, a refund will be issued to the gift giver.

Shipping: To return a product, mail it to: [email protected]. You are responsible for covering shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.

We appreciate your understanding and cooperation, adhering to our refund procedures for a smooth and satisfactory experience with Metalsteelalu.